One of the most important debates regarding the relationship between the adoption of new technologies and quality of life is centered on the world of work. From the consumer’s point of view, the facility to choose products, shop and receive what you want in the comfort of your home is undeniable. On the other hand, the new habits have created more unstable working relationships for a multitude of couriers around the world. And, right now during the pandemic, the number of delivery personnel has increased a lot.
The world’s largest delivery company (outside of China), Just Eat Takeaway, saw its orders increase 34% to 149 million in the first half of this year in its three main markets: the United Kingdom, Germany, and the Netherlands. Recently, a $ 7.3 billion deal with the US rival Grubhub was announced by the company, following another £ 5.9 billion merger with the British Just Eat, signed in January this year. Just to have an idea of the dimensionof the business, in the first semester, Grubhub, which operates in 4,000 cities in the United States, received an average of 581,700 orders per day.
This week, the main company’s shareholder announced they are drawing up a great plan to improve the working conditions of their delivery staff, making their contracts more stable. In Europe, where their headquarters is located, there won’t be any more gig works (workers who earn only when delivering, without other perks) in the medium term. According to the company, the freelance model should not disappear completely in all countries considering the feasibilityto pay an insurance for this staff that outweighs the formal benefits, although it must be greatly reduced and under certain conditions anyway. This coronavirus pandemic circumstances has made this adaptation even more necessary.
The new services, which were created because of the ease of connection in recent times, certainly representing gains in productivity and quality of life for consumers, were approved by the markets, and are here to stay. However, when there is such a rapid change in the labor market like this, it is naturally necessary to think about adjustments to reconcile the interest of those who are at the forefront of the service facing the conditions of the streets. It is one of the fastest growing sectors in the world, and has seen its business grow during the pandemic, seeming to be taking important steps in this direction.
Information from: BBC Tech.